Emergency Incident Response (24/7 DFIR)
A confirmed or suspected breach? Penough's incident responders triage, contain and investigate — then hand you a prioritised remediation roadmap.
Executive Overview
When Every Hour Counts
A ransomware note, an unusual outbound connection, or a quiet tip that credentials are for sale — the first hours decide whether an incident becomes a contained event or a week-long outage with regulatory consequences. Penough's incident response team is reachable 24/7 and structures the response around containment first, evidence second, and recovery in parallel.
Engagements begin with triage: what is affected, how far the adversary has moved, and what must be isolated immediately. From there we investigate the intrusion, preserve evidence in a legally defensible manner, eradicate the adversary, and deliver the remediation roadmap your board, insurer and regulator will ask for.
Capabilities
Core Features & Arsenal
Emergency Triage
A responder takes the call, establishes scope and impact, and issues immediate containment guidance before any contract paperwork slows the response.
Containment & Eradication
Isolation of affected hosts, credential resets, persistence removal and attacker eviction across endpoints, servers and identity systems.
Forensic Investigation
Disk, memory and network forensics reconstruct the timeline, entry vector, lateral movement and data accessed — with chain of custody and hash verification.
Ransomware Recovery
Strain identification, entry-vector analysis, validation of clean backups and a staged restore that does not re-infect the estate.
Regulatory & CIRT Reporting
Guidance on the notifications owed to BGD e-GOV CIRT, Bangladesh Bank and other regulators, with the evidence needed to support them.
IR Retainers
Pre-agreed terms, contacts and access so an activation is a phone call rather than a procurement cycle during an outage.
Execution
Engagement Methodology
Why It Matters
Business Value Delivered
Every engagement is aligned to your strategic objectives — delivering measurable risk reduction and clear ROI for your organisation.
- Containment decisions made within hours, not after a week of internal debate.
- Evidence preserved in a form that supports insurance claims, litigation and regulatory action.
- A clear timeline of what happened, what data was touched and what was changed.
- Recovery planned against verified clean backups rather than assumed ones.
Questions Answered
Frequently Asked Questions
What security teams, procurement and auditors ask us most about Emergency Incident Response (24/7 DFIR) engagements in Bangladesh.
What should we do in the first hour of a suspected breach?
Do not power off or rebuild affected machines — that destroys memory and log evidence. Isolate them from the network instead, preserve logs and disk images where possible, disable compromised accounts, and call an incident responder. Penough's emergency line is +8801986410710 and is answered 24/7.
How quickly can Penough start an emergency engagement?
Emergency triage begins on the call: a responder establishes scope and gives immediate containment guidance. On-site or remote forensic work starts as soon as access is provided, and an IR retainer removes the procurement delay entirely.
Who has to be notified after a breach in Bangladesh?
Obligations depend on your sector. Critical infrastructure and government-linked entities report to BGD e-GOV CIRT; banks and financial institutions operate under Bangladesh Bank ICT Security Guidelines; personal-data incidents may trigger contractual notification duties. We advise on the applicable notifications and assemble the evidence to support them — legal counsel signs off.
Can you work with our insurer, legal counsel and internal IT team?
Yes. We embed with internal IT for containment and recovery, brief legal counsel on evidence and reporting exposure, and produce the documentation insurers request for cyber claims.
Do you handle ransomware, or only intrusions?
Ransomware is the most common emergency we are called for. Response covers isolation, evidence preservation, strain and entry-vector identification, eradication, and restoration from verified clean backups. We do not recommend paying, and we tell you plainly when restoration is the faster path.
What happens after the incident is contained?
You receive a written incident report: timeline, entry vector, scope of access, data affected, eradication performed and a prioritised remediation roadmap. We can then retest the fixes, implement the missing controls, or move you onto continuous monitoring.